Legal

Privacy Policy

Last updated: 2026

1. Introduction

This Privacy Policy explains how Sri Suraksha Multispeciality Hospital (“Hospital”, “we”, “us”, or “our”) collects, uses, stores, and protects personal information shared through our website, appointment enquiry forms, phone, WhatsApp, email, or related online channels. We are committed to handling personal data responsibly and in line with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, as applicable.

2. Who We Are

Access to personal data is limited to authorized Hospital staff and clinicians who need it for patient coordination and service delivery.

3. Information We Collect

We may collect the following categories of information:

  • Identity & Contact Data: name, phone number, email address, and city/location details you provide.
  • Appointment / Enquiry Data: preferred service, message content, preferred date/time, and related enquiry details.
  • Communication Data: records of calls, emails, WhatsApp messages, or form submissions related to your enquiry.
  • Technical Data: IP address, browser type, device information, and basic usage logs (if enabled through hosting/analytics tools).
  • Health-related information (limited): only what you voluntarily share in enquiry forms (for example, medical concern or symptoms). Detailed clinical records are maintained as part of in-clinic patient care processes.

4. How We Collect Information

  • directly from you through website forms, phone, email, or WhatsApp;
  • when you book or request an appointment;
  • automatically through cookies or similar technologies (if used);
  • from publicly available sources only where lawful and relevant.

5. Purpose of Processing

We use personal information for the following purposes:

  • responding to appointment requests and patient enquiries;
  • scheduling, confirming, rescheduling, or following up on visits;
  • providing hospital information and service-related communication;
  • improving website experience and customer support quality;
  • maintaining records required for operations and compliance;
  • protecting against fraud, misuse, or security incidents;
  • complying with applicable legal and regulatory obligations.

6. Legal Basis / Consent

Where required, we process your personal data based on your consent, or for legitimate uses connected with responding to your request, providing healthcare-related services, and fulfilling legal duties. You may withdraw consent for optional communications at any time by contacting us, without affecting processing already completed lawfully.

7. Sharing of Information

We do not sell your personal information. We may share data only with:

  • authorized Hospital staff and treating medical professionals for care coordination;
  • service providers supporting website hosting, email, messaging, maps, or IT security, under confidentiality and purpose limitations;
  • government authorities, regulators, or courts where disclosure is legally required;
  • professional advisors (for example, legal/compliance) when reasonably necessary.

8. Data Retention

We retain personal information only as long as needed for the purposes stated above, or as required by applicable law, clinical record keeping standards, and dispute-resolution needs. Enquiry data that is no longer required may be deleted or anonymized.

9. Data Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no online method of transmission or storage can be guaranteed as fully secure.

10. Cookies and Similar Technologies

Our website may use essential cookies for basic functionality and, where enabled, analytics cookies to understand website performance. You can control cookies through your browser settings. Disabling cookies may affect some website features.

11. Children’s Privacy

Where information relates to a minor patient, it should be submitted by a parent or legal guardian. We do not knowingly collect children’s data for marketing purposes.

12. Your Rights

Subject to applicable law, you may request:

  • access to personal data we hold about you;
  • correction of inaccurate or incomplete data;
  • withdrawal of consent for optional processing;
  • deletion of data where retention is no longer necessary or legally required;
  • information about how your data is processed.

To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

13. Third-Party Websites

Links to Google Maps, social media, or other external platforms are governed by those third parties’ privacy policies. Please review their policies before sharing information on those platforms.

14. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised date. Please review it regularly.

15. Grievance / Privacy Contact

For privacy questions, data requests, or complaints, contact:

Sri Suraksha Multispeciality Hospital
D no: 11-138/6, Geetha Reddy Hospital Compound,
Varla Street, Eluru Road,
Gudivada, Krishna Dt
AP -521301
Phone: 85004 12777 / 85004 13777
WhatsApp: 85004 12777
Email: srisurakshamultispeciality@gmail.com